Get Answers! Top 5 Questions for Your Collision Repair Center

If you're that passionate owner of your car, you might relate to this -

Getting into a car accident can be unfortunate and stressful, but seeing your vehicle in dents, bends, and a bunch of other damages is a different kind of heartbreak altogether.

Now, one of the most important steps you'll need to take is finding a reliable collision repair center to get your vehicle back in top shape. But how do you know you're making the right move?

Well, you need to ask a few fundamental questions before you entrust the collision repair center with your car repair needs. That's because it's essential to feel confident in the repair center's ability to restore your car to its best condition.

After all, your vehicle is an essential part of your life, and it deserves the best care.

5 Must-Ask Questions for Your Collision Repair Shop

Don't skip these 5 questions when choosing a collision repair center after an accident. It will help you ensure that you get the best service possible.

1. Are You Certified and Insured?

Certifications and insurance mean you're dealing with professionals who know what they’re doing and are prepared for any unforeseen issues.

So, the first thing you should ask is whether the repair center is certified and insured.

Certifications from organizations like ASE (Automotive Service Excellence) or I-CAR (Inter-Industry Conference on Auto Collision Repair) signify that the technicians have undergone rigorous training and are up-to-date with the latest repair techniques.

Insurance is equally important because it protects you in case something goes wrong during the repair process.

2. Can You Provide an Estimate of the Repair Cost and Time?

Before any work begins, you need to ask for a detailed estimate of the repair costs. This should include parts, labor, and any additional fees that might come up. You can also go ahead and ask if this estimate is binding or if it could change once the repair work starts.

A clear and detailed estimate helps you understand what you're paying for and ensures there are no surprise costs down the line.

Similarly, timing can be crucial, especially if you rely on your vehicle for daily activities. Ask for an estimated timeline for the completion of the repairs.

Knowing how long the repairs will take will make it easy for you to make necessary arrangements, like renting a car or arranging alternate transportation.

3. What Kind of Warranty Do You Offer?

A warranty protects you from future issues related to the recent repair, thus saving you money and stress in the long run.

A reliable collision repair center should, therefore, offer a warranty on both labor and parts. Be sure to ask about the length of the warranty, what it covers, the types and durations of warranties offered for labor and parts, etc.

Some repair centers even offer lifetime warranties, which can give you added peace of mind.

4. Can You Provide References or Proof of Previous Work?

Before committing to a collision repair center, ask for references or examples of previous work. Positive testimonials and before-and-after photos can give you a better sense of their workmanship and customer satisfaction.
You can also do some homework on the repair center and it can be immensely helpful. Look up reviews online and ask friends or family for recommendations. 
Real-life experiences from other customers can give you a clearer picture of what to expect.

5. Will You Use OEM or Aftermarket Parts?

The type of parts used can affect the quality and longevity of the repairs.

OEM (Original Equipment Manufacturer) parts are made by the same manufacturer that made your vehicle. Whereas, aftermarket parts are made by other companies.

Both have their pros and cons. So, ask the repair center which type they recommend and why. Understanding what will be used helps you make informed decisions.

Also, check if your insurance covers OEM parts.

Here's the One-stop Shop for All of Your Collision Repair Needs

We at Spectrum Auto are your go-to collision repair shop in NYC and Montrose! Our skilled team is ready to help with any repair, big or small, after an accident.

We follow the highest standards in the industry because we're I-CAR® Gold Class Certified, plus, our technicians are I-CAR® Platinum Certified. This means they have undergone rigorous training to ensure your car is fixed right the first time! We're well-versed in the critical aspects of OEM (Original Equipment Manufacturer) processes

Plus, we offer other services like tune-ups and oil changes to keep your car running in top shape.  

Frequently Asked Questions 

How long will the collision repair process take?

The time required varies with damage extent and parts availability. Minor repairs could take a few days, while significant damage might need weeks. The repair center will provide a timeline after their initial assessment.

Will the repaired area match the rest of my vehicle?

Yes, reputable repair centers like Spectrum Auto use advanced color matching to ensure a seamless blend with the rest of your car.

Can I drive my car after an accident if it doesn't appear severely damaged?

No, it's not recommended to drive your car without a professional assessment. Minor damage may hide serious safety and drivability issues.

Are aftermarket parts as reliable as OEM parts?

Aftermarket part quality can vary. OEM parts are designed specifically for your vehicle, ensuring consistent performance and fit. Discuss options with your repair center.

What should I do if I experience issues with the repaired area after the work is completed?

Contact the repair center. Reputable centers offer warranties and will fix issues covered by the warranty at no extra cost.